QuickBooks automatically (per the company settings) tries to apply the outstanding deposit credit to the open invoice:.Since you are not actually receiving a payment here, it helps to identify what this entry is really for.Under “Reference no.” I would suggest to type in “apply” or something similar.This is to ensure your financial reporting in QuickBooks Online will make sense.The first thing to do on this “Receive Payment” screen is choose a payment date that is on the same date or after the deposit date.Find the invoice you want to apply this deposit to and click on “Receive Payment” on the right side of that invoice listing (Note: Some other versions of QuickBooks Online may instead state “Mark As Paid” instead of “Receive Payment”).You can do this by choosing Sales>Customers, then find your customer and click on their name to view the Transaction List.Now go to the customer’s profile and transaction history in QuickBooks online.The “Account” field (next to the customer name) states “Accounts Receivables” and not an income account.The “Received From” field is filled in with the customer’s name.Go to the customer deposit entry in QuickBooks Online and ensure two things here:.Be sure that the pre-existing customer deposit is actually booked correctly for this to work.Note: This is assuming the customer deposit was already booked BEFORE the payment was actually applied to the customer’s open invoice.
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